May 23, 2024

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Automotive rocks

Contact 2 resolves rental car confusion for St. Louis woman


ST. LOUIS — A St. Louis woman explained an error with a rental motor vehicle firm led to a hefty pending transaction on her lender statement. When she could not resolve the issue on her possess, she achieved out to FOX 2’s Call 2 workforce.

The lady, who requested to be recognized only as Eboni, reported she went to the AVIS car or truck rental ton throughout from St. Louis Lambert International Airport prior to getting a vacation out of town.

“I just wanted a auto for the day. We were going to consider the young ones to Kansas Town for one day for spring crack.” Said Eboni.

Eboni reported AVIS’ personal computers have been down when she picked up the motor vehicle. She loaded out the paperwork by hand, bought the automobile, and proceeded to KC. When she returned the auto the next working day, she states AVIS’ computer system method nevertheless was not doing work.

“I reported, can I come back again Monday to get my receipt and they explained Okay. I arrived back Monday immediately after get the job done. I bought my receipt exactly where it was checked in, and that was that.” Extra Eboni.

Turns out that was not the stop of it. Eboni states she found one thing alarming on her lender statement.

“I observed I had a $400 pending transaction. When I went to AVIS on April 5, they reported, ‘We show the car or truck has not been returned.’ I explained, ‘The motor vehicle has been returned. Right here is the receipt,’” Eboni recalled.

She stated a letter from AVIS examine, in component: “According to our information, this car had not been returned.”

With her frustration mounting, Eboni attained out to the Get hold of 2 crew.

“I even now really don’t have an reply from AVIS. Someone was supposed to contact me back, and I’m nevertheless waiting on the callback,” she mentioned.

FOX 2 contacted Avis, shared Eboni’s story, and asked the business to review her situation. A consultant responded stating: “Thank you for bringing this make any difference to our focus. Immediately after reviewing the rental transaction, it was evident that we designed an mistake. Avis Price range Team related with the customer straight to handle the issue, which has been solved.”

“A few of times following we spoke, they attained out and apologized for the troubles I was acquiring,” claimed Eboni.

She claimed AVIS advised her the situation was the final result of two tickets staying opened on her account. Just one of them was not closed out.

“They apologized. They credited me again for the rental and gave me an further $100,” mentioned Eboni. “I do not know what all was stated, but you all surely moved quickly. I couldn’t get anywhere. I respect it. Thank you so substantially. I’m really appreciative. Thank you!”

You are welcome, Eboni. A brief resolve on the street to a different resolution.


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